Shipping & Returns
We want your order to arrive safely and on time. Here's everything you need to know.
Shipping rates
| Order subtotal | Shipping |
|---|---|
| $100 and over | Free |
| Under $100 | Flat rate, shown at checkout |
We currently ship to addresses within the United States, including APO/FPO addresses.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a second email with tracking information once it ships.
Delivery time
Most orders arrive within 7–15 business days after shipping. Larger items, such as furniture and rugs, may take a little longer. During peak seasons and holidays, carriers can experience delays outside our control.
Tracking your order
Every order ships with tracking. Use the link in your shipping confirmation email to follow your package. Tracking can take 2–3 days to show its first update after the label is created.
Delivery issues
Package running late, or tracking says delivered but you can't find it? Send us your order number at contact@hausfnf.com. We'll check tracking and work directly with the carrier to locate it, and if it turns out to be lost, we'll send a replacement or a full refund.
Returns & Exchanges
Returns
If your order arrives damaged, or we sent you the wrong item by mistake, let us know within 7 days of delivery and we'll make it right with a replacement or a full refund, including shipping. Just email us your order number and a couple of photos.
If you change your mind (it happens!) or received a gift that isn't quite right, email us within 30 days of delivery and we'll gladly help you exchange it or get a refund. A few things to note:
- Return shipping isn't covered for change-of-mind returns.
- Refunds go back to the original purchaser's payment method.
- Items need to come back unused, in their original condition and packaging.
- Please reach out before sending anything back so we can give you return instructions.
Refunds are processed within 5–10 business days after your return arrives. Items purchased with a discount code are refunded for the amount you paid.
Exchanges
We're happy to help with an exchange within 30 days of delivery. The item just needs to come back in its original condition with packaging intact. Email us at contact@hausfnf.com and we'll take care of the rest.
Address changes and cancellations
Need to change your shipping address or cancel? Email us as soon as possible. We can update or cancel orders that haven't shipped yet. Once an order has shipped, we can't redirect it, so please double-check your address at checkout.
Questions?
Reach us anytime through our contact page or at contact@hausfnf.com. We reply within 1–2 business days.